Shipping & Exchange Policy
Thank you for shopping at loverslandtoronto.com! We strive to ensure your experience is seamless and enjoyable. Below, you’ll find details about our shipping and exchange policies.
Shipping Policy
Processing Time:
All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Options & Delivery Times:
We offer several shipping options to meet your needs:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–4 business days
Delivery times may vary depending on your location and carrier delays.
Shipping Destinations:
We currently ship within Canada and the United States. For international shipping inquiries, please contact us.
Shipping Fees:
Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method. Free shipping may be available for orders over a certain amount—check our website for current promotions.
Order Tracking:
Once your order is shipped, you’ll receive a tracking number via email to monitor your package’s progress.
Exchange Policy
We want you to love your purchase! If you’re not completely satisfied, you may exchange your item within 14 days of delivery.
Conditions for Exchanges:
- Items must be unused, in original condition, and with all tags attached.
- Proof of purchase (order number) is required.
- Exchanges are subject to product availability.
How to Initiate an Exchange:
- Contact our customer service team to request an exchange.
- Once approved, you’ll receive instructions for returning the item.
- After we receive your return, we’ll process the exchange and ship your new item.
Non-Exchangeable Items:
For hygiene and safety reasons, certain items (e.g., intimate apparel, sale items) cannot be exchanged unless defective.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 48 hours of delivery, and we’ll gladly assist you.
Returns & Refunds
We do not offer refunds at this time, only exchanges. If you have any concerns, please reach out, and we’ll do our best to resolve the issue.
Final Notes:
- Shipping fees for exchanges are the responsibility of the customer unless the item is defective or incorrect.
- Processing exchanges may take 5–10 business days after we receive your return.
For further assistance, visit loverslandtoronto.com.
Thank you for supporting loverslandtoronto.com!